Support

The quickest way is from the app: open Settings (the gear on the Home screen) and tap Contact Us under Support. It starts an email with your app version, system version and account ID already filled in, so we can look into the problem without having to ask you for them.

You can also write to support@wishhero.app directly. Tell us what you were doing, what you expected and what happened instead — a screenshot helps.

• Cancelling. Wish Hero Pro is billed by the App Store or Google Play, so that is where it is cancelled: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions.
• Pro is missing after you subscribed. Pro belongs to the Wish Hero account you subscribed with, not to the phone. Sign in to that account, then open Settings and tap Restore Purchases under Subscription. A subscription can be linked to only one Wish Hero account.
• Refunds. Apple and Google take the payment, and only they can refund it: request a refund at reportaproblem.apple.com, or through Google Play.
• Deleting your account does not cancel Pro. Cancel the subscription in your store account first.

Wish Hero works without an account: you start as a guest, and everything you add is kept. Signing in — with Apple or Google on iPhone, with Google on Android — keeps your wishes if you lose or change your phone, and lets you add friends. When you sign in, you can bring along everything you added as a guest.

Guest accounts that are not opened for 90 days are deleted automatically, together with their wishes.

To delete your account and everything in it yourself, see Delete Your Account.

My iPhone asks to paste every time I add a wish

iOS asks before any app reads what you copied. To stop being asked, open iOS Settings → Apps → Wish Hero and set Paste from Other Apps to Allow. In Wish Hero's own Settings, the row under Adding Wishes takes you straight there.

A wish has the wrong photo or price

Open the wish and tap Wrong image? or Wrong price?, then long-press the right picture or price on the shop's page.

A friend cannot see my collection

Check the collection's visibility: Only Me hides it, Friends Only shows it to your friends, Everyone shows it to anyone. A share link opens the collection whatever its visibility.

Notifications are not arriving

Open Settings in the app. Notifications shows whether they are allowed and, if they are off, takes you to the system settings where you can turn them back on.